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How Important is Live Chat? (Infographic)

Posted by Websitebuilder on Tue, Jun, 05, 2018 @ 16:06 PM

Nowadays, everything moves forward with the help of technology, so in order to be up to date with the latest trends, companies started using a software called LiveChat. Launched in 2002, LiveChat is an online customer service which offers you support and also web analytics. 
 
The online shopping market is worth more than $1.9 trillion, so being in touch with the potential customers is of utmost importance. That's why over 21,000 companies from 118 countries, aware of how much customer service is important, opted to use LiveChat. Amazon, XBOX, Nordstrom, The Bank of America, etc., are among the most famous brands that use this software.
 
According to the American Marketing Association, quality live chat applications for B2B businesses in the US increases conversions by at least 20%. 
 
The customers are the ones spreading a good word about a company and by using LiveChat the companies gain the trust of the customers. People want to buy from companies which have a good reputation because they expect that the product they chose would justify the amount of money they paid.
 
Cutting costs is another benefit that the companies will have, since it is less expensive than phone support by 400%, and the average chat agents can do the work of 15 email support employees. 
 
A fun fact is that companies get the option to see what the customers are writing even before they send the message. 
 
We can summarize that having a really good customer service is quite important for a company and LiveChat is the most convenient to customers. 
 
Please, feel free to read more interesting facts in the infographic that follows. 

livechat

Tags: customer service, integrated marketing, omnichannel marketing and customer service, CX