8 Reasons to Have Face-To-Face Communication

Posted by Tom Smith on Tue, Nov, 19, 2013 @ 06:11 AM

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Thanks to a great presentation by Tonya Reiman (@tonyareiman) on "The Power of Body Language."

Following are eight reasons you should opt to have a face-to-face communication with someone when given the option:

  1. Face-to-face communications establish more trust than other modes of communication.
  2. Face-to-face communication is more likely to be perceived as credible.
  3. Face-to-face communications are more productive than other modes of communication.
  4. Face-to-face communication is more efficient than other modes, there is less likelihood for misunderstanding or misinterpreting.
  5. Face-to-face communication allows for better rapport and trust-building than audio or written communications which can make the difference in reaching agreement, ensuring that each party understands the other, and closing a sale.
  6. 89% of American workers say email, text and voicemail get in the way of their workplace relationships.
  7. 87% of American workers say email is not an effective way to resolve workplace confrontations.
  8. 67% of senior executives say their organization would be more productive with face-to-face communication.
I've seen statistics that say 10% of communication is what is said, 20% is what we hear, 70% is what we see.
Think about how much more you get out of face-to-face communications than communications that are just based on email or telephone calls.
Their are so many visual cues in a face-to-face communication that it's hard to deny its effectiveness.
How many times have you had miscommunication with someone via email or telephone that would not have ocurred had you been speaking directly with one another?
When you are able to see the person to whom you are speaking, you receive visual cues on whether or not they understand what you are saying and you give them visual cues as well.
Let me assure you, you will get far more insights from customers, prospects, channel partners and management team members when you have a face-to-face conversation with them.
Let me know if I can be of assistance.
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Tags: consumer insights, dialog, earn your customers trust, one-on-one interviews provide consumer insights, authenticity, connecting emotionally with customers, face to face communications