Use Social Media to Outsell Your Peers

Posted by Tom Smith on Thu, Oct, 02, 2014 @ 10:10 AM

social selling









According to Jill Rowley (@jill_rowley, #socialselling), sales reps that use social media outsell 78% of their peers because they:

  1. Establish credibility with compelling social profiles -- including professional photographs, accomplishments and references.

  2. Build relevant networks of prospects and like minded individuals that help maintain top-of-mind awareness with prospects and channel partners.

  3. Promote thought leadership that captures attention, builds their personal brand and attracts inbound opportunities.

  4. Listen to customers and prospects to understand needs, priorities and topics of interest.

  5. Measure their social activity to understand what's working, what isn't and to refine their approach.

Given that sales are all about relationships, then social media is a great way to initiate and enhance relationships. 



Are the members of your sales team using social media to make their calls more efficient and successful?


Give me a call if you'd like some help teaching them how.


Click Here To Schedule a 30-Minute Consultation  to Discuss Marketing or Sales Issues


Tags: consumer insights, trust, VoC, voice of the customer, accelerate sales, connecting emotionally with customers, people do business with those they know like and t, customer relationship management, channel partners, Trustability

15 Questions for Channel Partners to Accelerate Sales

Posted by Tom Smith on Fri, Jul, 05, 2013 @ 06:07 AM

Channel partner insights accelerate sales
Following are 15 questions to consider asking your channel partners in order to get insights that will accelerate sales.
Keep in mind a broad definition of channel partners.  These may be your employees, your ultimate channel partners, your sales force, distributors or manfuacturers' reps who sell several products or services.
Questions should be refined based on your objectives and your business.
However, do not assume you already know the answers to the questions and do expect to get a lot of different answers.
  1. How long have you been in the business?  How did you get started?  Who else have you worked with?
  2. What is a good day at work for you?  What is a bad day at work for you?
  3. What do you think makes for a good client relationship?  What do you think makes for a bad client relationship?
  4. What trends do you see that are causing customers to shift to another brand or product?
  5. Who are your biggest competitors?
  6. How do you differentiate yourself?
  7. Who are your customers?  What are their titles?  What are they like?  How do they keep up with what’s going on in the industry (i.e., websites, trade publications)?
  8. What are the steps in your sales process?
  9. Where do you add value in the sales process?
  10. Strengths, weaknesses, personifications of competitive companies?
  11. What should we do to develop a better relationship with you and your firm?
  12. How often do you want to be contacted by us?  In what form (i.e., email or telephone)?  In what information are you most interested?
  13. What do other brands you sell do well?  Where can we improve?
  14. What should we do to make our products/services leapfrog ahead and stand out among the competitors’ products?
  15. What have I not asked you that you think I need to know to improve our service to you and your company?

The first three questions are really a warm up to build trust with the channel partner and to establish the fact you are very interested in, and value, what they have to say.

Ask follow-up questions to any answers that are vague or unclear.  Ask the respondent to “tell me more about that” or “can you give me a specific example?”

Based on my experience, the less the respondent thinks you know about an industry or category, the more they'll tell you.

Begin every interview assuming you know nothing about what you are asking questions. Listen with "fresh ears." 

Let me know if I can assist you in getting consumer insights from your channel partners.

Need More Insights From Your Analytics? Download the Free e-book "How To Get Insights From Analytics" to Accelerate Sales

Tags: consumer insights accelerate sales, one-on-one interviews provide consumer insights, sales performance acceleration, channel partners