When Leadership's Best Guess Meets What Guests Actually Do
How Resorts World Las Vegas Found $135,000 a Month Hiding in a Rate Plan Nobody Wanted Margo O'Neill, director of revenue systems at Resorts World Las Vegas, almost lost an argument she didn't know she needed to win. Leadership wanted to cut a rate plan called Signature Savings. It's the full retail rate, no discount, no food and beverage credit. On paper, it looked like clutter sitting next to offers that were actually designed to convert. The assumption was simple: guests
21 hours ago3 min read
The ServiceNow Backlog Problem Has an AI Fix — And It Doesn't Require More Developers
Most ServiceNow teams have a backlog that never seems to shrink. A new agentic AI from Dyna Software is designed to change that — by letting business teams get things built without waiting in the developer queue. If you run IT or operations at a company using ServiceNow, you know the backlog problem well. Business teams submit requests. Developers prioritize the complex, high-value work. The routine stuff — new catalog items, workflow adjustments, form updates — piles up. Wee
May 54 min read
Stop Talking About AI. Start Talking About What It Actually Does.
AI and public trust are at a crossroads. It's time to stop debating what AI might do and start focusing on what it actually does — for real people, in real work, on a real Wednesday afternoon. A new Quinnipiac University poll of roughly 1,400 Americans just dropped, and the numbers aren't great for the AI industry. Fifty-five percent of respondents say AI will do more harm than good — up 11% from last year. Around 76% trust it "hardly ever" or "only some of the time." And 62%
Apr 13 min read
The Third Door: Why AI Amplification Beats Automation-First
Most organizations are debating the wrong choice. Derek Crager, founder of Practical AI and creator of Pocket Mentor, makes the case for a third path — one where AI makes people better at their jobs instead of replacing them. About 80% of workers today believe AI is coming for their jobs. That fear isn't irrational. Every week brings another headline about automation replacing roles, shrinking headcounts, or making entire job categories obsolete. The anxiety is real — and com
Mar 306 min read
