The ServiceNow Backlog Problem Has an AI Fix — And It Doesn't Require More Developers
Most ServiceNow teams have a backlog that never seems to shrink. A new agentic AI from Dyna Software is designed to change that — by letting business teams get things built without waiting in the developer queue. If you run IT or operations at a company using ServiceNow, you know the backlog problem well. Business teams submit requests. Developers prioritize the complex, high-value work. The routine stuff — new catalog items, workflow adjustments, form updates — piles up. Wee
8 minutes ago4 min read
Stop Talking About AI. Start Talking About What It Actually Does.
AI and public trust are at a crossroads. It's time to stop debating what AI might do and start focusing on what it actually does — for real people, in real work, on a real Wednesday afternoon. A new Quinnipiac University poll of roughly 1,400 Americans just dropped, and the numbers aren't great for the AI industry. Fifty-five percent of respondents say AI will do more harm than good — up 11% from last year. Around 76% trust it "hardly ever" or "only some of the time." And 62%
Apr 13 min read
The Third Door: Why AI Amplification Beats Automation-First
Most organizations are debating the wrong choice. Derek Crager, founder of Practical AI and creator of Pocket Mentor, makes the case for a third path — one where AI makes people better at their jobs instead of replacing them. About 80% of workers today believe AI is coming for their jobs. That fear isn't irrational. Every week brings another headline about automation replacing roles, shrinking headcounts, or making entire job categories obsolete. The anxiety is real — and com
Mar 306 min read
The Software You Buy Isn't the Software Your People Use
Enterprise software adoption has always been a problem. AI made it urgent. Here is a number worth sitting with: only one in five companies has a mature model for governing autonomous AI agents. That's from Deloitte. Pendo CEO Todd Olson cited it at the opening keynote of Pendomonium 2026, the annual product management conference held in Raleigh earlier this month. Over 2,000 attendees showed up — the largest in the conference's history. The fact that Olson led with that stati
Mar 287 min read
