BMC Enables the Autonomous Digital Enterprise

Driving innovation with agility, customer centricity, and actionable insights.


The 42nd IT Press Tour had the opportunity to meet with Ram Chakravarti, CTO, Ali Siddiqui, CPO, Margaret Lee, SVP & GM, Digital Service and Operations Management, Eduarda Camacho, Chief Customer Officer, and Hannah Cho, VP Marketing and Communications at BMC which helps customers run and reinvent their businesses with open, scalable, and modular solutions to complex IT problems.


Driven By Innovation


BMC strives to provide a framework for a successful enterprise by making them an Autonomous Digital Enterprise (ADE). This entails the tech tenets of automation everywhere, enterprise DevOps, data-driven business, adaptive cybersecurity, and transcendent customer experience. The operating model characteristics are digital business domains, optimized technology buying, the evolved role of centralized IT, tech-savvy corporate functions, and innovation ecosystems in a sharing economy. The result is agility, customer centricity, and actionable insights.


They also have innovation labs to solve real-world business challenges using disruptive technologies. They start small with fast-paced iterations to incubate, learn, refine, and scale technology solutions. They also co-innovate with customers and partners to deliver value as part of an innovation ecosystem.


The firm is supporting ongoing transformation in government, manufacturing, supply chain and logistics, retail, public utilities, fleet management, communications service providers, and financial services.


Product Innovation Strategy


BMC's product innovation strategy support customer needs today and into the future with automation and orchestration, AIOps and observability, enterprise service management (ESM), with a futureproofed mainframe. The foundational ADE platform works across distributed systems, mainframe, mobile, and edge to accelerate transformation.

Over the past 18 months, ITSM has grown at a 40% rate, automation has grown 2X faster than the market, and the company has engaged in more than 170 design partner engagements, more than 200 Helix enhancements, and 4 new integrations with the mainframe.


Helix Updates


BMC has just announced new operations management features and capabilities for their Helix solution for increased decision-making accuracy and accelerated mean-time-to-resolution (MTTR) with early detection, intelligence, and optimization of resources. Updates include:

  • Increase visibility, management, and decision-making accuracy to achieve service delivery excellence. This allows customers to gain visibility into hardware, software, and service dependencies across multi-cloud, hybrid, and on-prem environments, including the ability to securely and efficiently identify Google Virtual Machines that do not have public IP addresses.

  • Reduce complexity, accelerate MTTR, and avoid service disruptions to improve service and reduce IT risk. The Helix Operations Management solution's integration capabilities enable AIOps to consume service models that enhance situational and root-cause analysis to quickly resolve event alerts and accelerate MTTR.

  • Accurately predict future resource requirements to support business demand, accelerate innovation while managing capacity and cost. The Helix Continuous Optimization solutions use advanced analytics that accurately forecasts business driver growth with existing capacity.

  • Increase compliance and staff productivity which results in improved talent management and employee experience.

BMC has partnered with Oracle as their cloud infrastructure partner as part of their multi-cloud strategy to deliver performance improvements for enterprise customers. They selected Oracle Exadata Cloud Service running on Oracle Cloud Infrastructure (OCI) to power the BMC Helix Platform.


OCI's built-in security, high availability, and superior performance helps customers with their automation and service management requirements without worrying about capacity constraints.


The BMC Helix portfolio provides customers with an intelligence-enriched integrated service and operations management platform to enable faster service resolution with deeper visibility into critical enterprise operations.